right of return

right of return

We have a 14 day returns policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened in its original packaging.

To arrange a return, you can contact us at Info@pangavi.eu . Please also indicate whether you would like a refund of the purchase price or an exchange for another item.

If we accept your return, we will send you a return label and instructions on how and where to send your package.
Please note that returns must be sent to the following address:
Lorentzendamm 6-8, 24103 Kiel.Germany
 
Items that are returned to us without prior return cannot be accepted.

If you have any questions, you can contact us at any time at info@pangavi.eu .

damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can assess and correct the problem.

Unfortunately, we cannot accept returns on sale items or gift vouchers.